Travel management company, BCD Travel, currently manages the corporate travel account of a major Australian resources company with a corporate travel budget of $8 million and a staff of 600 regularly undertaking business travel.
This particular client retained BCD Travel after only 18 months with a competing travel management company. Although very disappointed with their existing corporate travel agency, the client told BCD Travel executives in their first meeting that they had less than 10% chance of getting their account due to the difficulties of change management.
BCD Travel responded by fully assessing the clients’ needs, making strategic recommendations and designing a corporate travel change management procedure with an emphasis on minimal disruption to staff and existing business travel processes.
In keeping with BCD Travel’s philosophy of top level management care and advice, the CEO and several senior executives attended meetings with the client’s key stakeholders to ensure the changeover ran smoothly.
BCD Travel was able to resolve every issue the client had with their previous travel management company in a very short timeframe.
The client’s National Coordinator had this to say: “We wanted a corporate travel management company that was willing to be like an extension of our company.
“The implementation went really well. BCD Travel did not just sign us up and then drop the ball. Regular meetings, reports and feedback allow us to continually fine tune our processes, monitor our corporate travel costs and mutually develop our business.
“We would have no hesitation in recommending BCD Travel to other businesses.”
To read more, visit the BCD Travel White Paper section.